🔧 Troubleshooting

Troubleshooting

Common issues and solutions to help you get back to being productive with Nummi.

General Issues

Can't log in to my account

Possible causes:

  • Incorrect email or password
  • Account not verified
  • Browser cache issues

Solutions:

  1. Check credentials - Ensure email and password are correct
  2. Verify email - Check your email for verification link
  3. Clear browser cache - Clear cookies and site data
  4. Reset password - Use "Forgot Password" link on login page
  5. Try incognito mode - Test in private browsing window

AI responses are slow or not working

Possible causes:

  • Poor internet connection
  • High server load
  • Browser compatibility issues

Solutions:

  1. Check internet connection - Ensure stable internet
  2. Refresh the page - Simple reload often fixes issues
  3. Try different browser - Chrome, Firefox, Safari, or Edge
  4. Disable browser extensions - Ad blockers can interfere
  5. Check system status - Visit our status page

Credits not updating properly

Possible causes:

  • Caching delays
  • Subscription status issues
  • Browser sync problems

Solutions:

  1. Wait 5 minutes - Credit updates can be delayed
  2. Refresh browser - Force reload with Ctrl+F5
  3. Check subscription - Verify Pro status is active
  4. Contact support - If issue persists after 30 minutes

Email Integration Issues

Gmail connection failing

⚠️

Pro Feature: Email integration requires an active Pro subscription.

Common solutions:

  1. Verify Pro subscription - Email integration is Pro-only
  2. Check Google account - Ensure using Gmail or Google Workspace
  3. Enable IMAP - Must be enabled in Gmail settings
  4. Clear OAuth tokens - Disconnect and reconnect account
  5. Check permissions - Ensure all requested permissions granted

Email summaries not generating

Troubleshooting steps:

  1. Wait 30 seconds - Summaries generate in background
  2. Refresh page - Force reload of email interface
  3. Check email count - Large inboxes take longer to process
  4. Verify internet - API calls require stable connection
  5. Manual generation - Use "Generate Summary" button

Can't send AI-generated replies

Check these items:

  1. Sending permissions - Ensure Nummi has send access
  2. Email format - Verify recipient email is valid
  3. Content length - Very long emails may fail
  4. Rate limits - Google has daily sending limits
  5. Account status - Ensure Gmail account in good standing

Content Studio Issues

Social media accounts won't connect

Platform-specific solutions:

LinkedIn:

  1. Business account - Personal accounts have limited API access
  2. Admin permissions - Must be admin of company page
  3. Clear LinkedIn cache - Log out and back into LinkedIn
  4. Try different browser - Some browsers block OAuth flows

Twitter/X:

  1. Verify account - Phone verification required for API access
  2. Account standing - Suspended accounts can't connect
  3. Two-factor auth - May interfere with OAuth process
  4. Developer restrictions - Check Twitter's current API policies

Scheduled posts not publishing

Common fixes:

  1. Check timezone - Ensure correct timezone selected
  2. Account permissions - Verify posting permissions active
  3. Content guidelines - Ensure content meets platform rules
  4. Character limits - Posts may be too long for platform
  5. Platform status - Check if social platform has outages

Content generation producing poor results

Improvement tips:

  1. Be more specific - Provide detailed prompts and context
  2. Set clear tone - Specify desired voice and style
  3. Include examples - Show AI what you're looking for
  4. Use personas - Different personas excel at different content
  5. Iterate and refine - Use "Regenerate" to try different approaches

Performance Issues

Nummi loading slowly

Optimization steps:

  1. Check internet speed - Run speed test (minimum 5 Mbps recommended)
  2. Close other tabs - Reduce browser memory usage
  3. Update browser - Use latest version of Chrome/Firefox/Safari
  4. Disable extensions - Ad blockers and privacy tools can slow loading
  5. Clear cache - Remove stored data and reload

High memory usage

Memory optimization:

  1. Restart browser - Clear accumulated memory usage
  2. Limit open chats - Archive old conversations
  3. Reduce browser tabs - Keep only necessary tabs open
  4. Update system - Ensure OS and browser are current
  5. Check RAM - 4GB minimum, 8GB recommended

Browser Compatibility

Supported Browsers

  • ✅ Chrome 90+ (Recommended)
  • ✅ Firefox 88+
  • ✅ Safari 14+
  • ✅ Edge 90+
  • ❌ Internet Explorer (Not supported)

Browser-Specific Issues

Safari:

  • Enable cookies and local storage
  • Allow pop-ups for oauth flows
  • Update to latest version

Firefox:

  • Disable Enhanced Tracking Protection for Nummi
  • Allow third-party cookies for integrations
  • Check add-on interference

Mobile Experience

Mobile browser issues

Recommendations:

  1. Use mobile browser - Chrome or Safari on mobile
  2. Desktop version - Nummi optimized for desktop use
  3. Zoom settings - Ensure proper zoom level (100%)
  4. Portrait mode - Better experience in vertical orientation
  5. Native app - Coming soon for better mobile experience

Getting Additional Help

Before Contacting Support

Please try these steps first:

  1. Check this troubleshooting guide
  2. Restart your browser
  3. Try incognito/private mode
  4. Clear browser cache and cookies
  5. Test with different browser

Contacting Support

When you contact support, please include:

System Information:

  • Operating system (Windows, Mac, Linux)
  • Browser name and version
  • Nummi subscription type (Basic/Pro)
  • Error messages (exact text or screenshots)

Issue Details:

  • What you were trying to do
  • What happened instead
  • Steps to reproduce the issue
  • When the issue first occurred

Support Channels

  • 📧 Email: support@nummi.ai
  • 💬 Live Chat: Available in Nummi app (Help & Support)
  • 📚 Documentation: Browse this site for guides
  • ⚡ Response Time: Within 24 hours for Pro users, 48 hours for Basic

System Status

For real-time status updates on Nummi services:

  • AI Chat: Powered by OpenAI and Anthropic APIs
  • Email Integration: Gmail API dependency
  • Content Studio: Social platform API connections
  • Scheduling: Vercel Cron background jobs
📊

Pro Tip: Most issues resolve with a simple browser refresh or cache clear. Always try these first!

Still having issues? Don't hesitate to reach out to our support team at support@nummi.ai - we're here to help! 🚀

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